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Advancing Digital Literacy & Health Outcomes in D.C.

Breaking down digital barriers to improve access to healthcare for every resident in the District of Columbia.

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Missed Health Insights

Low literacy and digital proficiency among many District residents create barriers to effectively using telehealth and remote monitoring technologies, leading to missed health insights, fragmented care, and difficulties adhering to treatment plans.

Broadband adoption gaps

According to the 2021 American Community Survey, approximately 88,000 DC residents in about 39,000 households (23 percent) do not have broadband subscriptions.

Digital literacy and skills gaps

Approximately 100,000 DC residents do not feel confident in their skills for completing basic online activities using computers e.g., connecting to the internet from a computer, laptop, tablet, or smartphone, connecting with family and friends, or looking up information of any kind.

key challenges

Our services

Connected Care Lounge

As part of our ongoing commitment to closing the digital divide in healthcare access, pathway offers the following core services designed to support community members in navigating virtual care options confidently and independently

In-Person Support
Ensuring Digital Continuity of Care

  • At the Care Connected Lounge, we offer D.C. residents in-person assistance to set up remote monitoring devices and effectively use their digital health tools. Whether you need clarification on a new remote patient monitoring order right after your physician visit, or wish to proactively track your health data with digital devices, the Lounge is available.
  • Community members can walk in to receive hands-on support with installing and configuring remote health monitoring devices, accessing and operating telehealth platforms, and addressing other digital health-related questions.
  • Our trained staff is available to answer technical questions related to these devices and platforms. This service is educational; participants are encouraged to come prepared to engage and learn.

Telehealth appointment
support

  • To ensure that lack of internet access or personal technology is never a barrier to care, we provide a private, tech-enabled space for D.C. residents to attend their virtual doctor’s appointments.
  • Residents can call us to schedule their telehealth visit and reserve a dedicated desk at our Connected Care Lounge. We ask that residents call ahead to book their time slot and arrive 30 minutes early to allow ample time for setup and troubleshooting, ensuring a smooth connection for your appointment.
  • If you are unable to attend your scheduled appointment, please notify us in advance. This allows us to offer the spot to another resident on our waitlist.

Digital Skills
Training

  • We offer instructor-led workshops that help D.C. residents build digital skills for using health-related technology.
  • These sessions provide hands-on training to navigate telehealth platforms, communicate with providers, access test results, manage follow-up instructions online, and understand how to use wearable devices and remote patient monitoring tools.
  • By fostering digital confidence, our workshops support long-term engagement in virtual care and help improve health outcomes across the community.

Invest with us

We are committed to a bold vision: using digital innovation and AI-powered solutions to advance digital health literacy in every community.

To bring this vision to life, we’re seeking mission-aligned partners, donors, and investors who share our belief in the power of technology to transform lives and close healthcare gaps.

Join Us

About us

At Pathway, our mission is to invest in preventative solutions that eliminate digital barriers to care.

In Washington, D.C., many residents delay care due to a shortage of physicians and limited digital health literacy. These challenges often lead to preventable hospitalizations, unmanaged chronic conditions, and costly treatments.

We believe that expanding digital access and increasing health literacy can help close this gap. Many residents struggle to use telehealth and remote monitoring tools effectively, resulting in missed health insights, fragmented care, and difficulty following treatment plans.

We aim to change that by delivering in-person digital health tech support where it’s needed most.

At our Connected Care Lounge, we offer walk-in, personalized assistance to help individuals:

  • Attend virtual health appointments
  • Set up and use remote monitoring devices
  • Participate in instructor-led digital health training sessions

Pathway is on a mission to remove healthcare digital barriers for one person, one device, and one connection at a time.

Let’s build something amazing together

We are looking for partners and investors to join us on this journey. Let’s build something amazing together.

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Donations

Pathway is currently accepting donations of desktop computers, laptop computers, and tablets in good working condition. Your generosity directly supports digital access and health in our community.

Your donated devices will be put to vital use:

  • At Our Community Connected Care Lounge: Donated devices will be utilized on-site, providing crucial computer access for D.C. residents to attend their telehealth doctor's appointments.
  • Bridging the Digital Divide at Home: The need for home access to technology is significant in our community. According to the 2021 American Community Survey (ACS), about 54,000 households (17 percent) in D.C. were without access to a desktop or laptop. Beyond our lounge, donated computers and tablets may also be distributed to individuals who demonstrate a critical need for computer access at home, helping to ensure no one is left behind. Eligibility for home distribution will be evaluated on a case-by-case basis.
  • Our Commitment to Transparency: To maintain transparency, we will notify each donor when their donated device has been successfully placed with a recipient.

Thank you for your generosity.  If you have any questions about donating, please contact us by submitting the form.

© 2025 PATHWAY All rights reserved

We are committed to closing the digital divide in healthcare by empowering D.C. residents with access, education, and support.